Policy
Contact Us
Questions, corrections and feedback are always welcome. If you have spotted an offer that has changed, a payout time that no longer matches our review, or simply want to suggest a casino we should test, we would like to hear from you.
We read every message and aim to reply within 24 to 48 hours on weekdays. Please include the name of the casino and the page you were looking at so we can check it quickly.
We are a comparison site, not a casino
Lucky Spins Guide does not operate any gambling products. We cannot see or access your casino account, your deposits or your withdrawals. For anything about an account, payment, bonus, verification or withdrawal, please contact the casino’s own customer support — the details are on the operator’s website, usually via live chat. If a dispute with a UK-licensed casino is not resolved, you can escalate it to the operator’s named Alternative Dispute Resolution (ADR) provider free of charge.
Responsible gambling
If gambling is causing you or someone close to you worry, free and confidential help is available right now. Call the National Gambling Helpline on 0808 8020 133 (GamCare, 24/7), visit BeGambleAware.org, or register with GAMSTOP to self-exclude from all UK-licensed gambling sites. More tools are listed on our Safer Gambling page.